Your promise is your Declaration of Safety via Crystal's secure, online portal, Priority Check-In and Planning Center (PCPC). When you sign your Declaration of Safety, you're giving a true picture of your health and telling Crystal exactly what you need to travel in confidence and safety.
Every single guest will have their temperature checked both prior to boarding ship or venturing ashore. Crystal Cruises will disinfect all luggage offshore prior to boarding and always comply with all local health authority regulations for safe pre-boarding and disembarkation screening.
The Crystal experience affords each guest an abundance of personal space that is unrivalled in cruising. But Crystal Clean+ goes even further by mandating even fewer guests per square foot.
Every suite and stateroom including all bathrooms, closets, and cabinets undergoes frequent disinfection with products that are listed on the EPA List N and meet the criteria for use against COVID-19. These efforts are supplemented by electrostatic fogging with medical-grade anti-viral and anti-microbial oxidants.
Crystal Clean+ mandates virtually every inch of every restaurant, lounge, gym, casino, restroom, corridor, nightclub and theater be disinfected with medical-grade anti-viral and anti-microbial cleaning agents and scrubbed to spotless perfection.
Crystal's ocean fleet features 100% fresh, non-recirculated air in every single guest suite, stateroom and social space. A cluster of guest staterooms and an adjacent corridor are set aside for isolation in the event of illness with a separate ventilation system.
To best safeguard the health of the entire Crystal family, we will keep our mask policy nimble. We will constantly be reassessing mask policies in light of evolving best practices recommended by epidemiologists as well as compliance with the policies of local governments.
Under Crystal Clean+ our officers and crew are temperature-tested frequently, tested for COVID-19 before boarding and monitored for even the most minor symptoms. Crystal Clean+ will ensure that our crew members remain healthy and at their best to deliver the very best experiences for our guests.
Crystal's peerless drinking and dining are still what they have always been-simply extraordinary. What will be different is the service, redesigned to preserve the elegance while minimizing person-to-person contact. We call this new experience "Contactless Dining."
Crystal partners with our allies ashore to make certain the Crystal Clean+ protocol protects you when you leave the ship to explore. We strongly caution guests who book independently of Crystal that some local operators will likely fall far short of the anti-viral and anti-microbial disinfection standards Crystal requires of our shoreside partners.
River ships are always close to shore and therefore are treated like land-side hotels. Crystal will facilitate care for guests with local hospitals and doctors. Crystal will follow all local healthcare guidelines and practices.
Each ocean ship's state-of-the-art medical center has been further reinforced. Every Crystal ship in the fleet has a dedicated medical team aboard and available 24/7. Crystal is exploring partnerships with local medical authorities in every port to ensure quality medical facilities (and critical local networks and relationships) will be in place for guests requiring medical attention ashore. Ventilators and new virus testing equipment are now standard.
A certified Public Health Officer oversees implementation of the stringent Crystal Clean+ outbreak prevention and mitigation protocol. Working in lock sync with relevant health authorities, each Crystal ship's PH Officer works to make sure daily cleanings are up to Crystal Clean+ standards and supports onboard medical teams.
With Return to Crystal 2.0, safety is, of course, a two-way street and as we journey on together we do ask all our guests to commit to common-sense precautions including not traveling when sick. Please wash your hands frequently. Cover your nose when you sneeze, please, and avoid touching your face or indeed having any unnecessary personal contact.